That's My Mobile – Setup Guide

Hey there! 👋

Ready to activate your mobile service?
Whether you’re transferring your number, starting fresh with a new one, or setting up an eSIM — we make it easy. 🚀

🔒 Secure Setup ⚡ Quick Activation 💬 24/7 Support

Let’s get you dialed in ⚡

📞

Step 1: Which Number Will You Use?

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🔷 Option 1: Use My Existing Number (Port In)

Make sure your current line stays active until the transfer is complete.

You’ll need:

Account number
PIN or passcode
Phone number
Billing ZIP code

✨ Get Help Finding These

📌 This info must match exactly with your current carrier’s records.

🟦 Option 2: Get a New Number

A new number will be assigned during setup.
Review and confirm—no extra info needed!

📱

Step 2: Get Your Phone Ready

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Make sure your phone is unlocked
Check if it works with our network

📟 Need your IMEI?

Type in the dialer *#06#

Or go to Settings > About Phone > Status

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Step 3: Activate Your Service

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📲 Install the App

Download the app to start your activation.

SIM Setup

eSIM:

Check your email for the QR code
Scan in the app and follow steps

Physical SIM:

Open the app and complete the activation process.
Insert the SIM once activation is confirmed

✅ Restart your phone when done

Let's Test Your Service

Make sure everything is working perfectly!

📞 Try Calling • Test your voice service works

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Make a test call to confirm your voice service is working.

Call any friend or family member
Listen for clear quality
Ensure both outbound and inbound calls connect

💬 Try Texting • Verify SMS functionality

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Send and receive a message to check your SMS/MMS functionality:

Text someone you know and get a reply
Send a picture message (MMS)
Confirm delivery notifications appear

⚡ Use Mobile Data • Confirm your internet connection

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Open a website or app to verify your data is working.

Load a webpage or refresh an app
Stream a video or music
Run a quick speed test to check your connection quality

⚙️ Extra Checks • Enhance your service performance

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Restart your phone if needed to ensure all services are active
If your signal is weak, toggle Airplane Mode off and on to reconnect
Update carrier settings when prompted—this can improve coverage and data speed

Frequently Asked Questions

Quick answers to common questions

I am ready to activate my service ▾

Great! Here’s what to do:

Download the That’s My Mobile app
Get it from the App Store or Google Play.
Activate your service
Follow the onscreen instructions to complete setup.
Insert your SIM or set up eSIM
Once activation is complete, insert the SIM or follow eSIM steps.

I need help porting my number ▾

Have this info from your current carrier:

Account number
Transfer PIN/password
Billing ZIP code

Important: Porting typically takes a few hours, though it may occasionally take 1–2 business day. Please keep your old line active until the transfer completes.

I need to insert a physical SIM▾

Steps to insert your SIM:

Power off your phone.
Eject the SIM tray using the tool. (usually on the side)
Fit the SIM into the tray (gold side down, notch matched), then reinsert the tray.
Power on and wait for signal bars.

Tip: A paperclip works if no SIM tool handy.

I need to enable an eSIM ▾

You can set it up using either method below:

🔷 Option 1: Using your computer

Open the email with your eSIM QR code on your computer.
On your phone, go to Settings → Cellular → Add Cellular Plan.
Scan the QR code displayed on your computer using your phone’s camera.
Follow the on-screen prompts to finish setup.

🔷 Option 2: Using your phone only

Open the eSIM QR code email on your phone.
Long-press the QR image to copy/open it.
Go to Settings  →  Cellular → Add Cellular Plan.
Choose the QR from your photos or clipboard.
Follow the prompts to complete setup.